Refund Policy 

Rococo Milano prides itself on simplicity, openness, and security in your online purchase experience. We go above and beyond to make sure that every transaction on our website runs smoothly. We take great care in providing our products and maintain the highest quality standards. We do not accept returns for products that are delivered in excellent, undamaged condition. Please review our Return Policy for a better understanding.

Return & Refund Policy

At Rococo Milano Decor, we strive to deliver premium-quality products. If you receive a damaged, defective, or incorrect item, we are here to assist you. Returns, replacements, and refunds are subject to the following terms and conditions:

Products Eligible for Return or Replacement

A product may be eligible for return or replacement only under the following circumstances:

• The wrong product has been delivered and does not match the item ordered.
  

• The product arrives damaged during transit.

• The package appears tampered with or visibly damaged at the time of delivery. In such cases, we recommend refusing delivery and notifying us immediately.

Return & Replacement Request Process

• To raise a return or replacement request, customers must provide a clear unboxing video showing the sealed package being opened and clearly displaying the damage, defect, or incorrect product.

• The unboxing video and supporting images must be shared with us within 24 hours of delivery.

• Requests received without an unboxing video or after 24 hours of delivery may not be eligible for return, replacement, or refund.

• Customers are requested to carefully follow the return guidelines provided by our support team to ensure smooth and timely processing.

Quality Inspection & Approval

• Once your request is received, our Quality Assurance (QA) team will review the submitted evidence.

• If the damage, defect, or incorrect product claim is verified and approved, the request will be processed accordingly.

Replacement Policy

• After approval from our QA team, we will arrange a replacement of the same product, subject to stock availability.

• If the same product is unavailable, you may choose another décor item of equal value from our website.

• If the selected replacement product is of higher value, the customer will be required to pay the price difference.

• Replacement products will be dispatched only after the claim has been approved by our QA team.

Refund Policy

• Refunds will be processed only after the returned product is received at our warehouse and successfully passes our quality inspection.

• The product must be returned in its original condition, along with all packaging materials, accessories, and documentation provided with the order.

• Once the returned product is received and approved, the refund process will be initiated within 15 working days.

• Refunds will be credited through the original mode of payment used during the purchase.

Important Notes

• Rococo Milano Decor reserves the right to reject any return, replacement, or refund request if the claim does not meet the conditions outlined above.

• Natural variations in color, texture, finish, and handcrafted details are inherent characteristics of many décor products and may not be considered defects.

• Shipping charges, if any, are non-refundable unless the return is due to an error on our part.

For any assistance regarding returns, replacements, or refunds, please contact our customer support team.

 

Process of Return 

To return an item, contact Customer Service at rococomilanodel@gmail.com within 24 hours of delivery. To commence the return procedure, sign into 'My Account' and fill out the 'Submit a Support Request' form.

You will be asked to provide a high-quality image of the received product that clearly depicts the problem (in the instance of damage, defect, or erroneous product) to rococomilanodel@gmail.com , along with your order data. (For a faster process, send the picture/video by email/WhatsApp in the first stage.)

Points to Know : 

Please remember to return the product in its original packaging, including tags, barcodes, accessories, manuals, warranty cards, shipping label, and invoice.

• The product should be unused and in its original condition.

• Product can be returned for store credit or a refund within 15 Working days after receiving it in our warehouse.

• Online purchases cannot be exchanged or returned in our stores.

Disclaimer: All policies are subject to change without notice. In the event of a conflict, the Terms and Conditions Policy will take precedence.

To begin the return procedure, please contact our Customer Service at +91-9910010091 (Monday through Saturday, 11 a.m. to 8 p.m.) or email at rococomilanoggn@gmail.com. You can also submit your Return Request by logging into 'My Account' and filling out the 'Submit a Support Request' form.

Refund Policy

 We will handle refunds within 15 working days of receiving returned merchandise at our warehouse. Refunds will be provided in the form of Store Credits or using the same method of payment as when the order was placed.

Store Credits are the quickest option to receive a refund; they are a type of money that has no expiration date or restrictions on its use, and they are often handled within 24-48 hours.

All other refunds, with the exception of cash payments, will be made using the same transaction method as the original purchase.

If you chose a credit card as your payment method, the purchase amount will be charged to your credit card. All online refunds are processed within 15 business days. Any NEFT transfers take around 15 Working days to be fully processed; however, for credit cards, the refund amount will appear in your next invoice.

CBD payments will be refunded either by shop credits or an account payee cheque in the customer's name (as specified in the 'billing name' at the time of purchase). The customer will receive the cheque within 15 days after receiving the product, including transportation time.

CANCELLATION POLICY: 

Cancellation requests must be made within 24 hours of making the order to receive a full refund. However, if the request is submitted when the product is already in transit, a 10% cancellation fee will be applied. This is due to the nature of our products, which are high-quality fragile things, and we want our guests to contribute a portion of the shipping costs that we have already endured.

We will return the sum in the same way that the buyer paid us, with the exception of CBD (which will be repaid via store credit or cheque).