Refund policy

Refund Policy 

Rococo Milano prides itself on simplicity, openness, and security in your online purchase experience. We go above and beyond to make sure that every transaction on our website runs smoothly. We take great care in providing our products and maintain the highest quality standards. We do not accept returns for products that are delivered in excellent, undamaged condition. Please review our Return Policy for a better understanding.


A product can only be returned under the following conditions:


  • A wrong product has been shipped, and the product does not match the item specified during order confirmation.

  • If you notice a quality or manufacturing flaw in the received product.

  • If the goods arrives in damaged condition. Please do not accept any packages that are tampered with or damaged upon delivery.

  • Please read through the return process and follow the recommendations to ensure that we can process your returns accurately and swiftly.

Process of Return 

To return an item, contact Customer Service at rococomilanoggn@gmail.comwithin 48 hours of delivery. To commence the return procedure, sign into 'My Account' and fill out the 'Submit a Support Request' form.


You will be asked to provide a high-quality image of the received product that clearly depicts the problem (in the instance of damage, defect, or erroneous product) to rococomilanoggn@gmail.com , along with your order data. (For a faster process, send the picture/video by email/WhatsApp in the first stage.)


We will then contact you with your Return Request Status within 2-3 days of receiving your request email, including images. Once your return request has been approved, we will schedule a reverse pick-up for the product in question. It normally takes 2-3 working days to arrange a pickup and 7-10 days for delivery to our warehouse. 


Once the goods return to our warehouse, the refund process will begin within 15 Working days of receipt. Read on for more information.


Points to Know : 

Please remember to return the product in its original packaging, including tags, barcodes, accessories, manuals, warranty cards, shipping label, and invoice.

  • The product should be unused and in its original condition.

  • Product can be returned for store credit or a refund within 15 Working days after receiving it in our warehouse.

  • Online purchases cannot be exchanged or returned in our stores.


Disclaimer: All policies are subject to change without notice. In the event of a conflict, the Terms and Conditions Policy will take precedence.


To begin the return procedure, please contact our Customer Service at +91-9910010091 (Monday through Saturday, 11 a.m. to 8 p.m.) or email at rococomilanoggn@gmail.com. You can also submit your Return Request by logging into 'My Account' and filling out the 'Submit a Support Request' form.


Refund Policy

 We will handle refunds within 15 working days of receiving returned merchandise at our warehouse. Refunds will be provided in the form of Store Credits or using the same method of payment as when the order was placed.


Store Credits are the quickest option to receive a refund; they are a type of money that has no expiration date or restrictions on its use, and they are often handled within 24-48 hours.


All other refunds, with the exception of cash payments, will be made using the same transaction method as the original purchase.


If you chose a credit card as your payment method, the purchase amount will be charged to your credit card. All online refunds are processed within seven business days. Any NEFT transfers take around 15 Working days to be fully processed; however, for credit cards, the refund amount will appear in your next invoice.


CBD payments will be refunded either by shop credits or an account payee cheque in the customer's name (as specified in the 'billing name' at the time of purchase). The customer will receive the cheque within 15 days after receiving the product, including transportation time.


CANCELLATION POLICY: 

Cancellation requests must be made within 24 hours of making the order to receive a full refund. However, if the request is submitted when the product is already in transit, a 10% cancellation fee will be applied. This is due to the nature of our products, which are high-quality fragile things, and we want our guests to contribute a portion of the shipping costs that we have already endured.


We will return the sum in the same way that the buyer paid us, with the exception of CBD (which will be repaid via store credit or cheque).